Shipping policy
Effective Date: 04/2025
At Tail Mail, we work hard to get your pup’s box delivered safely and on time.
1. Shipping Locations
We currently ship to addresses within the United States.
If you're outside of our shipping area and would like to order, please contact us—we may be able to help.
2. Processing Time
Orders typically ship within 3–5 business days of purchase or renewal. Subscription boxes ship on a recurring schedule (e.g., monthly) based on your signup date.
You will receive a confirmation email with tracking information when your order ships.
3. Delivery Times
Standard delivery usually takes 3–7 business days depending on your location and the carrier.
Please allow extra time during holidays, inclement weather, or carrier-related delays.
4. Shipping Rates
Shipping is included based on your subscription plan. Any shipping charges will be calculated and displayed at checkout.
5. Incorrect or Undeliverable Addresses
Please ensure your shipping address is correct at checkout.
We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
If a package is returned to us, we will contact you to arrange reshipment (additional shipping fees may apply).
6. Damaged or Missing Packages
If your order arrives damaged or does not arrive, contact us within 7 days of the expected delivery date at hello@tailmailclub.com. We’ll investigate and send a replacement if necessary.
