FREQUENTLY ASKED QUESTIONS
Can I just buy one box?
Absolutely! You are never committed.
Do you offer allergy-friendly options?
Yes! That's why it's important to take our quiz so we can capture that important information!
What’s in each box?
2–3 toys curated to match your dog’s play style — squeaky, tough, plush, or puzzle
Surprises & enrichment items. Think snuffle mats, calming chews, themed toys, or seasonal extras
A little love note (sometimes literally!) and $1 from every box donated to help dogs in need 🐾
No two boxes are exactly the same — and that’s the point. We personalize each one to make your pup feel like the goodest boy or girl. Your dog is a part of our Tail Mail family and we want them to feel that way.
How do I cancel or pause?
Tail Mail is commitment-free, and you can pause or cancel your subscription anytime.
If you’ve created an account, just log in to your account to manage your subscription.
Need help? Just email us at hello @tailmailclub.com— we’re happy to help!
Do you ship nationwide?
We ship everywhere in the US!